SIEBEL Customer Relationship Management

Oracle's Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers:

• Comprehensive CRM capabilities

Strategic sales, service, call center, marketing, customer order management and customer mastering capabilities

• Tailored industry solutions

Complete control and tight tailoring of CRM to the needs of the business

• Role-based customer intelligence and pre-built integration

Coordinated Business Processes, Business Rules, Decision Support

Onsite/Offshore services covering the following areas:

• Sales & Marketing
• Service and Contact Center
• Self-Service and eBilling
• Siebel CRM On Demand
• Customer Data Integration
• Quote & Order Capture
• Call Center Infrastructure
• Partner Relationship Management
• CRM Technology